Refunds & Service Delivery

LAST UPDATED: 18 AUGUST 2026

This page is an informational translation. The legally binding version is the Turkish original: Türkçe metin.

Data Controller / Seller: Airflow Travel Turizm Limited Şirketi ("Airflow Travels")
Address: Tuzla Mah. Adnan Menderes (BBT) Blv. No:6 C, Fethiye / Muğla, Türkiye
Tax office / no: Fethiye / 0102060394 · E-mail: info@airflowtravels.com · Phone: +90 507 548 49 21

How the service is "delivered"

What you purchase is not a physical product but a tandem flight on a booked date. The service is performed by picking you up at the meeting point, the trip up to the Babadağ launch, the flight, and the landing at Ölüdeniz beach. Photos and videos taken during the flight are delivered after landing, according to the package confirmed at booking.

Weather rescheduling and refunds

Flights happen only in suitable weather; conditions are assessed on the morning and midday of flight day.
If conditions are unsuitable, the flight is rescheduled free of charge to a mutually agreed day.
If rescheduling is not possible (e.g. the last day of your holiday), the amount collected is refunded in full.

Refund process

Refunds are made to the original payment method. Card refunds usually appear on your card within 7–14 business days after the instruction is given to the payment institution, depending on your bank.

Date changes

Please send date-change requests as early as possible via WhatsApp or phone; where availability allows, changes are free. The legal framework on withdrawal is set out in the Distance Sales Contract.